Hey Andy, is it possible for you to give me the URL so I can drop by?  Also, is it possible using HCL to have multiple chat windows open at the same time?  From the sound of your post it would seem that the answer is no.

 I mean having chats with a number of people at the same time each taking place in a different window.  So person A requests a chat and a window opens for them person B does the same and another window opens for them.  I think it must be possible but your post made me wonder ... I think that having not actually got HCL to work yet I'm sort of stumbling about in the dark LoL -  if I post some follow up questions on the other thread then maybe you could help me get up and started and then I'd know what I was talking about (almost)!  

I've been having that same issue.  I don't know how to resolve it.  Since there is no response here yet from those 'in the know', I plan to poke around the config file and see if there isn't a way to adjust the timings.

I suspect (but I don't know for sure), that this is an issue with how long it takes for someone who leaves a chat or leaves the site to actually show as 'gone'.

Also remember, when a client leaves the chat, a window should be popping up asking the Op if they want to close it also.  Additionally, there is an "end chat" option in the Op window.

The issue for me is that using those features doesn't seem to cause the software to update in real time.  It takes several minutes for guests visiting the site to be seen on the site, and several minutes for them to be seen as "off site" after they've left, and several minutes for the chat status to change once the chat is concluded.

Hi

Yes, I've noticed all these other "time lag" problems, too.   I'd be interested to hear if you find any resolution.

Have a good one.