When you do testing, you may use Firefox to act as visitor and IE to act as support operator.Chat Request initiated by visitor
In Firefox (visitor), go http://www.example.com/livehelp/module.php?module=HelpCenter
In IE (operator), go http://www.example.com/livehelp/admin
and login, click on "Launch Request Monitor" or "Live Help". A new window named Request Monitor will pop up.
Now, the image icon in Firefox will become Online. Click on the Online icon and fill in the rest and click through.
Back to IE, the Request Monitor will show incoming chat request.Chat Request initiated by operator
Close the previous Firefox chat window.
Open Firefox again, go http://www.example.com/livehelp/module.php?module=HelpCenter
In IE Request Monitor, click Initiate.
You'll see Firefox pops up an icon, saying operator wants to chat with you.