Not a problem! I live in Calgary, Alberta, Canada. Did those steps work for you?
I'm in Londrina/Brazil. Have you a HCL operation manual? Or can I have one? I can create operator, and on client screen, that's offline, I can send (and receive) a mail to my support! A big step!! But no more than this. . . If you can see, my website is assistlda (com_br).