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Help Center Live Community > Support > Daily Operations (Moderator: HCL Admin) > Always OFFLINE
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Author Topic: Always OFFLINE  (Read 4139 times)
sxvipers
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« on: March 01, 2008, 04:06:21 PM »
I just installed HCL.  I created 2 operators in addition to the admin and 2 departments, but the text link is always showing OFFLINE.  Can anyone help me with this? What could be causing it?
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sxvipers
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« Reply #1 on: March 06, 2008, 05:05:54 AM »
Seems that the following line in the config.php didn't work at the default.  Is it possible that it's actually miliseconds and not seconds?

Code:
// The number of seconds the operator has to accept chat before
        // it polls to next operator
        $conf['session_timeout'] = '30';

I had to increase it to 1800 for it to work for me.
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victor
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« Reply #2 on: March 07, 2008, 04:43:23 AM »
nice, thank you for feedback
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Victor Pereyra
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