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Author Topic: Always OFFLINE  (Read 5014 times)

sxvipers

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Always OFFLINE
« on: March 01, 2008, 07:06:21 AM »

I just installed HCL.  I created 2 operators in addition to the admin and 2 departments, but the text link is always showing OFFLINE.  Can anyone help me with this? What could be causing it?
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sxvipers

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Re: Always OFFLINE
« Reply #1 on: March 05, 2008, 08:05:54 PM »

Seems that the following line in the config.php didn't work at the default.  Is it possible that it's actually miliseconds and not seconds?

Code: [Select]
// The number of seconds the operator has to accept chat before
        // it polls to next operator
        $conf['session_timeout'] = '30';

I had to increase it to 1800 for it to work for me.
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victor

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Re: Always OFFLINE
« Reply #2 on: March 06, 2008, 07:43:23 PM »

nice, thank you for feedback
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