I JUST INSTALLED HCL, ADDED OPERATORS AND DEPARTMENTS. ADDED TO WEBSITE THE GENERATED CODE BUT WHEN I OPEN THE MONITOR WINDOW, I CAN SEE PEOPLE BROWSING MY WEBSITE BUT CAN'T START CHAT AND LIVE SUPPORT IS ALWAYS SHOWING OFFLINE. UNISTALLED AND INSTALLED A FEW TIMES HCL BUT THE PROBLEM REMAINS THE SAME.

I'M USING INTENET EXPLORER 7, JAVA PLUGIN VERSION 1.6.0, LINUX SYSTEM, APACHE SERVER, PHP 4.3.11, MYSQL 4.1.22 AND HELP CENTER LIVE VERSION 2.1.5.

PLEASE HELP!