gsallen1
Not too much to say...
 Offline
Posts: 6
|
 |
« on: August 25, 2009, 06:57:53 PM » |
|
I was able to install this HCL software with no apparent problems however I cannot connect a chat request. When requesting a chat all appears to be ok then comes back saying no operators are available.
At the admin side I do not see any chat requests trying to come through even though the operator is logged on.
I have tried IE 7 and Latest Firefox. The admin PC is Windows XP. Hosting server is linux. Here are a few screen shots. Thank you for any help and advice!
hxxp: allenpcs. com/shot1. jpg
hxxp: allenpcs. com/shot2. jpg
hxxp: allenpcs. com/shot3. jpg
hxxp: allenpcs. com/shot4. jpg
|
|
|
|
|
Logged
|
|
|
|
Parcye
Not too much to say...
Offline
Posts: 12
|
|
« Reply #1 on: August 25, 2009, 07:23:20 PM » |
|
I can't see to much wrong, but it looks like you start an op chat. . . as op. . and that is not possible ofcourse if you are the only op.
|
|
|
|
|
Logged
|
|
|
|
gsallen1
Not too much to say...
Offline
Posts: 6
|
|
« Reply #2 on: August 25, 2009, 07:26:22 PM » |
|
Thank you for the reply. When a user submits a chat request I should see something when logged in to the admin side? Nothing pops up or notifies me. If a user sends an offline request it does come to my email. Thank you again for the reply!
|
|
|
|
|
Logged
|
|
|
|
gsallen1
Not too much to say...
Offline
Posts: 6
|
|
« Reply #3 on: August 25, 2009, 07:40:58 PM » |
|
Update: I was able to get the chat to work in IE7 to IE7 but not in FF to IE nor FF to FF. Any thoughts?
|
|
|
|
|
Logged
|
|
|
|
|
SpenserJ
|
|
« Reply #4 on: August 25, 2009, 07:46:47 PM » |
|
Have you applied the FF 3.0.5 patch yet?
|
|
|
|
|
Logged
|
I am NOT a developer for HelpCenterLive. I am just trying to help out anyone that has issues. If you have a problem, check the list of fixes and then create a new topic |
|
|
gsallen1
Not too much to say...
Offline
Posts: 6
|
|
« Reply #5 on: August 25, 2009, 07:50:55 PM » |
|
No I have not. I tried browsing the forum but could not find the download file. Thank you!
|
|
|
|
|
Logged
|
|
|
|
gsallen1
Not too much to say...
Offline
Posts: 6
|
|
« Reply #6 on: August 25, 2009, 08:31:39 PM » |
|
So it is not a patch you actually download and install but rather a file to edit? Thanks!
|
|
|
|
|
Logged
|
|
|
|
|
SpenserJ
|
|
« Reply #7 on: August 26, 2009, 12:26:54 AM » |
|
Exactly. You edit two files and make some small changes
|
|
|
|
|
Logged
|
I am NOT a developer for HelpCenterLive. I am just trying to help out anyone that has issues. If you have a problem, check the list of fixes and then create a new topic |
|
|
gsallen1
Not too much to say...
Offline
Posts: 6
|
|
« Reply #8 on: August 26, 2009, 03:13:20 AM » |
|
Excellent! Thank you!
|
|
|
|
|
Logged
|
|
|
|
Ast Derek
Not too much to say...
Offline
Posts: 6
|
|
« Reply #9 on: August 29, 2009, 07:32:04 AM » |
|
This case seems related to this thread
hxxp: www. helpcenterlive. com/smf/firefox_306_killed_this-t855. 0. html;msg4295
and, in particular, an be related to what I've found:
hxxp: www. helpcenterlive. com/smf/firefox_306_killed_this-t855. 0. html;msg4295#msg4295
|
|
|
|
|
Logged
|
|
|
|
dekiscool
Not too much to say...
Offline
Posts: 1
|
|
« Reply #10 on: September 30, 2009, 04:01:52 AM » |
|
Ok I have the same problem with Firefox. . . I am using Firefox version 3. 5. 3. I installed the software and everything seemed to work. . . emails etc. . . but when I would log in to show I was online as an operator, it wouldnt stay online. . . or. . . it would be online and I would click it. . . and the chat box would just sit there. From the admin side, no chat request would show up.
I saw on here that someone had the same problem. . . and tried it with IE. . . I am using IE 8 and like them, it worked perfectly for me. Chat ran great and no problems. I saw someone suggested the 3. 0. 5 Patch for Firefox or something? Where can I get this? Is there any way to get this software to work with Firefox? Help me please! Thanks so much!
|
|
|
|
|
Logged
|
|
|
|
|
