I am having difficulty my HCL is running over SSL and was working for a while. But now it is not.
When i login and click live help, a white box(operator window) comes up that does not show any users browsing the site, when indeed there are some.
This error is logged during opening the operator window in the firefox error page:
Error: document.getElementById("aardvark_div_" + object) has no properties
Source File: https://www.domainremoved.com/lhelp/class/js/include.php?monitor
I installed user agent switcher, and if I change my agent for firefox to IE7 it works fine.
Also please note, I have already applied the changes in the thread at the following link:
hxxp: www. helpcenterlive. com/smf/tips_and_tricks/firefox_306_killed_this-t855. 0. html
I tried both setting it to true, and tried the if statement on the last page of that thread.