We're have great difficulty getting the CoBrowse and CoForm working - I've checked over the config. php and the "monitor site traffic" variable is true. I've generated the code and placed it into a site 'module' within the website; I've tried all the code options available.
The general features, chat/e-mail submission etc are fantastic and work without a problem. I just can't see when a visitor is on the website, and therefore not able to initiate a chat with them.
Using Joomla v1. 5. 7 - could someone shed some light on the best setup possible to get HCL working as it should?
Also, great software - loving the interface and simplicity of installation; just a few niggling issues which good documentation would solve :)