Hi --
Just installed HCL and find it very impressive.
One thing I'm having trouble with -- I want to use my own links to initiate chat and I want two separate buttons on the page -- one for department one, another for department two.
I can't seem to get both the java functionality (chat-sized window, department selected) without the HCL image, even when I replace the image links. What happens is my buttons work but the HCL images are behind them -- and no matter if an operator is online, the chat window says operators are busy.
This is what I have:
<div id="econtact2"><a href="javascript:Live.initiate_accept();" class="nb" onmouseover="MM_swapImage('Image4','','images/chat1_over.png',1)" onmouseout="MM_swapImgRestore()"><img src="images/chat1.png" name="Image4" width="62" height="21" border="0" id="Image4" /></a><script type="text/javascript" language="javascript" src="http://www.xxx.com/xxx/hcl/class/js/include.php?live&departmentid=1"></script></div>
<div id="econtact3"><a href="javascript:Live.initiate_accept();" class="nb" onmouseover="MM_swapImage('Image5','','images/chat2_over.png',1)" onmouseout="MM_swapImgRestore()"><img src="images/chat2.png" name="Image5" width="62" height="21" border="0" id="Image5" /></a><script type="text/javascript" language="javascript" src="http://www.xxx.com/xxx/hcl/class/js/include.php?live&departmentid=2"></script></div>
When I use the HTML links instead of the java links, I get a whole new window instead of the chat-sized window (
target=_blank"
) and even when I replace the "
?departmentid=
", I still get a prompt asking where the chat should be directed.
Surely others have encountered this -- what's the best fix?
Any ideas would be appreciated!
Best--
john
-- EDIT: I've got a fix, it's not pretty so if anyone has a better idea I'm all ears. I replaced the two standard images /icons/offline.gif & online.gif with 1x1 transparent gifs. I then replaced the java code with this:
javascript:Live.launch('chat', '1', '') and javascript:Live.launch('chat', '2', '')
Seems to work just fine. Have I broken anything?
