Ok, I think we're just about ready for the demo part of the system, and the features list
is now up (so to speak, it's not complete by any stretch of the imagination...)
BTW, the demo will be the new final test site for HCL. Feel free to play with it, however people may chat with you about HCL. I will say this, it has an additional transcript to it which will log ALL conversations and not give the admin or operator access to those conversations. Please do not use it to bad mouth ANY live help service or software. I will ban people who feel the need to act like jackals.
I'll be installing the demo in the morning when I have a little less caffeine in my system, and a little more sleep.