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Author Topic: Help Centre offline  (Read 4641 times)
mchail
Not too much to say...
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« on: August 15, 2007, 04:19:38 AM »

..........module.php?module=HelpCenter

-The Live Help 'Help Center' is offline...
-In the admin Mode, all operator is not logging.     
            -Admin (admin) | Not Logged In | View Statistics | Edit | 
            -David (David)  | Not Logged In | View Statistics | Edit | 
            -Jimmy (Jimmy)  | Not Logged In | View Statistics | Edit |

-department is set and operators are assigned to testing department.


i do for sure i have this checked:-
1. Sun Java plugin
2. trusted domain
3. folder permission for

- CHMOD /config.php to 777
- CHMOD /icons/ to 777
- CHMOD /compile/ to 777
- CHMOD /cache/ to 777



please advices. cheers!
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HCL Admin
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« Reply #1 on: August 15, 2007, 01:29:39 PM »

Give me about 2 hours, and I should have a brand new version posted.  Seems there might be a cookie issue where if your time is not synced (to within 60 seconds) with the server, this can happen.
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