Many people have reported sound problems and some have posted a solution.  For some that solution may have worked but for others it did not.

Here's how I solved the problem.

open mysql db and type the following command:

UPDATE operators SET sounds = '1';

Apparently during the creation of the database and/or operators, the default is to disable the sounds.  All of them had a 0 in that field.  After updating that, sounds worked perfectly...


Peter Elsner
GKG.NET, INC.

I have the same problem, no sound on operator side when a chat is requested.   Also the tray is not blinking. 

LATER EDIT: From WinApp, must be deactivate and then reactivate the Alert on Chat and then also sound off/on.  then will work.