Is there a way to have the accept chat message/link disappear from an operator's monitor window, once another operator has accepted the chat?

Thanks,
Shannon

So nothing I can do about it.

I ask because it can be a little confusing for the user requesting the chat.  If operator A accepts the chat after operator B has already accepted, the messages all show as coming from operator B.  This gets wierd when "operator B" (who is really operator A) says "Hello, can I help you" in the middle of the chat.

I'm also wondering if this may have anything to do with operator A having not activated the activex control before the chat is bounced to and accepted by operator B.

I have limited, if no, server access, so I can't change the server to a trusted source.  Our network services team will likely not be willing to do that.

Thanks,
Shannon

We can use either IE or FF, but most people are using IE.

Thanks for the help though,
Shannon