I noticed that when you use the text link for your link in gettting code it doesn't display the department name. i.e. the department name is Computer Support, is only displays, Live Support - On/Offline.
WOuldn't it be nicer to have it display the department name, Computer Support -On/Offline?
I believe this is the code for it. Can you just add the variable $departmentname to it? And if so, where? Is it in this part templates/Bliss/admin_code.tpl or in class/js/include.php?
<textarea name="all" cols="50" rows="5" id="all">
<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->
<div id="div_initiate" style="position:absolute; z-index:1; top: 40%; left:40%; visibility: hidden;"><a href="javascript:Live.initiate_accept();"><img src="{$conf.url}/templates/{$conf.template}/images/initiate.gif" border="0"></a><br><a href="javascript:Live.initiate_decline();"><img src="{$conf.url}/templates/{$conf.template}/images/initiate_close.gif" border="0"></a></div>
<script type="text/javascript" language="javascript" src="{$conf.url}/class/js/include.php?live{if $action == 'text'}&text{/if}{if $action == 'invisible'}&invisible{/if}{if $cobrowse == '1'}&cobrowse{/if}{if $departmentid !== '0'}&departmentid={$departmentid}{/if}"></script>
<!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->
</textarea>
Thanks,
Gilmore
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