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Help Center Live Community > Support > Installation Help & Software Support (Moderators: HCL Admin, SpenserJ) > Live support always offline
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Author Topic: Live support always offline  (Read 7308 times)
DJ Biscuit
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« on: January 01, 2008, 03:41:49 PM »
I installed Help Center Live but it always shows that the live help is offline even if I'm signed in to the viewer. and When I click on the Operator chat it just says "Error".

Whats wrong?
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Phex
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« Reply #1 on: January 16, 2008, 09:10:17 AM »
Goto Settings -> Assignments, check your name and click edit
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victor
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« Reply #2 on: January 16, 2008, 06:18:50 PM »
dont forget to create your departments
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Victor Pereyra
tomato_2008
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« Reply #3 on: February 28, 2008, 10:22:37 AM »
i also met the problem. i already created the department and assignment, but the live suport on website is still showing "offline". When i install the HLC into our localhost system, everything is OK. but when i upload the programm into the Godaddy host and install it, the live support is not showing "Online". Every setting is same. But the result is not same. Pls help! Thanks in advance!
« Last Edit: February 28, 2008, 10:30:07 AM by tomato_2008 » Logged
victor
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« Reply #4 on: March 07, 2008, 03:55:59 AM »
try asking Godaddy, it should be working fine, if you are using the last version the result should be positive
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Victor Pereyra
centenklik
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« Reply #5 on: March 28, 2008, 07:42:39 PM »
Hello,

Im new here but ive got the same problem and followed everything in this list.
But it seems that it doesn't save departments. Because if I want to chat with a visitor and then I should choose a department but the list is empty. But I already ad 2 departments so..

I really dont know anymore.

Thnx for the help in forward.
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victor
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« Reply #6 on: April 02, 2008, 06:05:40 AM »
did you assign operator after creating the departments?
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Victor Pereyra
jimmyh1
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« Reply #7 on: April 05, 2008, 04:29:36 AM »
I have the exact same problem. Trying to find a solution now.
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