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Author Topic: Error when trying to start an Operator Chat  (Read 5374 times)
icefall5
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« on: September 28, 2007, 09:05:36 PM »

I am set as an operator, and I can login to the area. When I load the Request Manager window, then click operator chat, I get an error message that says "Error Please submit your query using our trouble ticket system"

What's wrong?
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HCL Admin
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« Reply #1 on: September 29, 2007, 01:03:42 AM »

You must have the monitor open in order to be "live"
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icefall5
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« Reply #2 on: September 29, 2007, 09:35:47 PM »

What specifically do you mean by the monitor?
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victor
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« Reply #3 on: October 09, 2007, 06:47:38 PM »

the monitor is a window that appears when you make click on "Live Help" in the Admin area.  Check that you, as an operator, are assigned to a department.  Now, Start Operator Chat is used to start a conversation with another operator like you, so there must be another guy online as an operator, is it your situation?
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