Ensure there is a /hcl/modules/eTicket folder and NO /hcl/modules/osTicket folder.  This is very important.

It seems I left a line out of the setup instructions...  No problem about the post, it happens... Here are the proper instructions:

Steps for installing eTicket system for Help Center Live.

NOTE:  This version of eTicket has been modified to allow it to work properly
on Help Center Live.  There is no project admin for this project, if your
interested, check out the forums at http://helpcenterlive.com for more info.

1. Make sure you have Installed Help Center Live properly.  If HCL is not
   running correctly, odds are this mod will not either.
2. Unzip and copy files to your root HCL directory (often web/hcl/)
3. Install the eTicket application according to eTickets instructions
   (http://mydomain.com/hcl/modules/eTicket/readme.html)
4. Edit the /hcl/modules/eTicket/hcl/config.php file and make both active and display variables true
5. Edit settings.php file after installing.  Put the actual path in the $rootpath_dir
   $rootpath_dir='/var/www/web1/web/hcl/modules/eTicket/';
6. eTicket should now be working.

Hmm, for some reason it's not picking up the correct URL for the images.  Can you right click one of the broken images and see where it's pointing? 

Unfortunately that only shows the link, not the image link.  If you right click the image, and select properties, we need the image location.

Close, but I need the one up at the top of the properties window.  It'll end with a picture extension.

Hmm, do you have access to your server logs?
There should be a 404 error on the image, which will show where it's trying to load from.

Ok, I'll have to try and duplicate the problem.  Without the URLs for the images, we don't know where their trying to load from.