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Author Topic: eTicket  (Read 28477 times)
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« Reply #15 on: June 22, 2007, 05:52:35 PM »

No worries, just want to try and get it running for you. Smiley
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isis
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« Reply #16 on: June 22, 2007, 05:55:01 PM »

I meant, sorry for not being more accurate...

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isis
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« Reply #17 on: June 22, 2007, 06:04:15 PM »

Ok, I think I haven't integrated eTicket into HCL properly (obviously) because it seems to show the closed ticket section by default when I click on Trouble Tickets (see first screen shot in this thread) as well as the failed icon. Also, in the same window, if I click on the search button for eTicket I get the following page.

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« Reply #18 on: June 22, 2007, 06:11:55 PM »

Ok, it certainly looks like there are issues with the eTicket URL.  I'm going to have to hack in a patch to resolve the issue.  Might be a bit, I'm buried right at the moment.
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« Reply #19 on: June 22, 2007, 06:13:45 PM »

Ok. I will keep an eyev on this thread. Thanks for your help. Smiley
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tommyjohn
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« Reply #20 on: June 23, 2007, 02:34:24 AM »

I have he missing images as well... here are the URLs...

hcl/admin/themes/eticket/images/buttons/delete.gif
hcl/admin/themes/eticket/images/buttons/close.gif
hcl/admin/themes/eticket/images/buttons/view_answered.gif
hcl/admin/themes/eticket/images/buttons/view_closed.gif
hcl/admin/themes/eticket/images/buttons/refresh.gif

Edit:

I think the URL is supposed to be (thats where I found the images):

hcl/modules/eticket/themes/eticket/images/buttons/[button_name].gif

I hope this helps...
« Last Edit: June 23, 2007, 02:51:25 AM by tommyjohn » Logged
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« Reply #21 on: June 23, 2007, 02:41:20 AM »

Yup, it's screwing up the URLs.  I'll have to hack it to force the path...
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« Reply #22 on: June 23, 2007, 02:45:59 AM »

You got it right, but PHP when it reports the script that's running uses the URL of the wrapper, not the eTickets, so I have to find where it's getting the URL, and have it rewrite it to fit the hcl schema.
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