We have managed to install HCL on our site but in testing once the person initiating the chat is never able to connect with the operator.   The operator sees the chat request and accepts it and can type message to chat requester but the chat requester doesnt see that, just message "waiting to connect"  We have issues with firefox but Safari and IE7 both work.   Problem arises with all three browsers.   HELP!!!!

I have the same problem, and i dont know what to do! Anyone? My version is 2. 1. 5 (i've tried to upgrade to 2. 1. 7, but the same thing happen). . .  i have a PHP 5 + Apache.  Using Firefox, i tried to connect with a monitor, and just appears "offline".  When i tried on Internet Explorer, the session has been started, but i cant chat!