Hardchor
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« Reply #15 on: February 10, 2009, 06:51:16 PM » |
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u're awesome guys! thx u saved my day  maybe it would be helpful to post the directory these files (2) can be found in: /class/js/normal/ and /class/js/ [corrected] |
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« Last Edit: February 11, 2009, 05:59:35 AM by Hardchor »
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sackling
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« Reply #16 on: February 10, 2009, 07:24:37 PM » |
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Thank you! Worked perfectly!
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lvalics
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« Reply #17 on: February 10, 2009, 08:05:31 PM » |
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Also /class/js/ there is also a file.
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fdrago2
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« Reply #18 on: February 10, 2009, 08:10:36 PM » |
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Working for me, too. But I had to make changes to class/js/aardvark. php and class/js/normal/aardvark. php
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HCL Admin
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« Reply #19 on: February 11, 2009, 02:11:10 AM » |
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Good work guys!
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how may I help you today? |
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Wonzalo
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« Reply #20 on: February 11, 2009, 11:28:32 PM » |
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I do not understand, I could explain that would have to do to me that the HCL works with firefox
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Wonzalo
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« Reply #21 on: February 11, 2009, 11:43:51 PM » |
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Ok ok ok. . . . Change false for true on this. fallback class/js/aardvark. php and class/js/normal/aardvark. php  |
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pgianf
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« Reply #22 on: February 17, 2009, 06:50:14 PM » |
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Hi
yes it works with FF but doesnt work with IE6, I had to put the fallback variable to false to make it work.
how to change this variable accoriding to the user agent? where is the right place to do this?
thanks
Paolo
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noise
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« Reply #23 on: February 23, 2009, 03:07:48 PM » |
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I have replaced this.fallback = false;
to if (navigator.appName == 'Microsoft Internet Explorer') {
this.fallback = false;
} else {
this.fallback = true;
}
in tne class/js/aardvark. php to fix firefox issue and keep default setting for IE. Also, now helpcenterlive works fine in Opera browser too. |
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Linksphere
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« Reply #24 on: February 28, 2009, 10:46:24 PM » |
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Works great in windows but Mac OS X Live help first appears as online but it isn't really. You hit refresh appears as offline. Also no browers will show up :(. Any ideas on a fix?
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DaK
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« Reply #25 on: March 03, 2009, 03:52:09 PM » |
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Hey all. When I go to change the aardvark files there are several instances of the this. fallback. Do I change them all? Just one particular one? I want to use the if statement posted a couple posted above but I'm just not exactly sure how to implement it.
Thanks,
DaK
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DaK
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« Reply #26 on: March 03, 2009, 07:20:19 PM » |
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Never mind. I figured it out. For anyone else, it's the first one you encounter on both pages.
Thanks,
DaK
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monk
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« Reply #27 on: March 06, 2009, 08:50:48 PM » |
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I have replaced this.fallback = false;
to if (navigator.appName == 'Microsoft Internet Explorer') {
this.fallback = false;
} else {
this.fallback = true;
}
in tne class/js/aardvark. php to fix firefox issue and keep default setting for IE. Also, now helpcenterlive works fine in Opera browser too. i made those changes in class/js/aardvark. php and inclass/js/normal/aardvark. php but nothing wark not with firefoxe or explorer from the live help control pannel if i want to open the live help window it dase not open and from my site end it look like i am off line anyone can help? |
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monk
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« Reply #28 on: March 07, 2009, 11:37:06 AM » |
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how stupid of me
yes warking perfectly thanks :P
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BrianP
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« Reply #29 on: March 10, 2009, 06:01:56 PM » |
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Fix it for me also in Linux Fedora 8.
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