Hi there
I have now received a couple of help requests of nameless and email-less people.  Upon checking, I discovered that it is indeed possible to send a request without filling in the form at all.
Am I overlooking a configuration anywhere where I can turn on/off verification of the form?
It is pretty useless and in fact a bit frustrating to receive a help call without knowing from whom.  Which leads to the question who would do such a stupid thing as to send a help call without giving information about how to reach one - but that's another story. 
The fields for name and email have to be mandatory, I think

Cheerio
Manni

Yes, . . .  and I don't think this issue is irrelevant, as it has been possible to validate form fields for quite some time. . .