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Author Topic: OFFline all the time  (Read 3335 times)
MRZ
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« on: February 23, 2008, 10:50:34 AM »

hi,
I tried to install HCL 2.1.5 and every thing is installed correctly i guess. i logged to the admin panel and created two departments and assigned two users. when i try to log on using any of the two users  i get the panel and when i click over live chat option i get a nice pop-up with three icons on the upper side. The problem is whenever i try to access hcl as external client i always get the offline message and the contact form. i got a feeling that the system is not aware if an HCL operator logon.

Would you please lead me where is the  mistake.

Note: whenever i log and open the "live chat" button  and press over the top right icon (2 figures with dots in between) i got another popup windows with the word "error" and a contact form below with empty departments list.


thanks in advance

« Last Edit: February 24, 2008, 08:30:08 AM by MRZ » Logged
victor
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« Reply #1 on: February 25, 2008, 07:35:17 PM »

What happens if you try the Admin user as an operator? (previously make sure that Admin is assigned to a department)
are you using G theme? if yes, try using Bliss
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