I have looked through this forum a lot, including the 3 common problems!

I'm running Apache 1. 3. 41, with PHP 5. 2. 6, and I have the same problems in all browsers. 

Everything installed properly and seems good to go.  I login to the administrative panel, click "Live Help", then I click "[Start Operator Chat]".  Then I get what looks like a chat window for the client side that doesn't load the department in properly with a little message above that says "Error" in small letters.

I am assuming this is  how you login as an operator? Or do you have to use some piece of computer software?

Did I do something wrong? I've tried to find docs for this, but I don't see any.  I heard there is an FAQ section for this software but couldn't find that either.  Can anyone point me in the right direction?

Sorry for the lenghty post.  Help please!