I've just installed HCL version 2. 1. 2 automatically through my Hosting control panel, and it states:
Help Center Live is a feature-rich all-in-one help center, which offers live help, support tickets and FAQ. It allows unlimited operators/departments, visitor monitoring, chat initiation, collecting of visitor information, tracking of visitor footprints, auto-saving of chat transcripts, canned messages, unlimited FAQ questions, etc.
I have a couple of questions after I've logged in as the Admin . . .
- where can I find a Tutorial on how to set up HCL with our logo etc?
- where do I set up the FAQs?
I've searched online but haven't found any answers yet - can someone here help?
Do I create FAQ pages, or are they based on previous queries in the database?
Any help will be gratefully appreciated - can't wait to get this working for our employees :)