I installed HCL on my website today and I put the html script on my website. When I sign into the admin for HCL and click live help it opens the box and looks like im on. But when I go to the website the pic says im off line and when you click it, it says to fill out a support ticket. How do I fix this?
Have you set up operators and departments? If you have you have to delegate the priority of the operator in the assignments tab of the system configuration area. Once you have done that you should be online. Note the admin is not a user (or at least he cannot be the main priority contact - I have found this out in my experience with it).