I've been doing some useability testing for our organization (helpdesk) and I cannot seem to locate transcripts, after looking in the transcript table I see that they are not being saved to the db.      Can anyone shed some light on this? Otherwise everything appears to be working ok.    
Versions:
hcl 2.    1.    7
php 5.    2.    6
MySQL 5.    0.    51b

Platform: Server 2003