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Help Center Live Community > Support > Installation Help & Software Support (Moderators: HCL Admin, SpenserJ) > Installing help
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Author Topic: Installing help  (Read 3628 times)
yhicsf
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« on: January 12, 2009, 01:57:58 AM »
Hi

I have help center live available through my hosting company so I've been trying to install it.

The instructions from both hcl and my hosting company are poor at best.

I followed the instructions and when I get to the point where I have to go to www. mysite. com/hcl/setup after I fill in all the information they ask for I get the warning message

Warning: mysql_connect() [function. mysql-connect]: Access denied for user 'yhicadmin'@'localhost' (using password: YES) in /home/yourhous/public_html/hcl/class/database. php on line 48
Access denied for user 'yhicadmin'@'localhost' (using password: YES)

Any ideas on what I am doing wrong?

Thanks!
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lvalics
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« Reply #1 on: January 12, 2009, 01:37:02 PM »
your username or password is not OK for the database, usually username, could be that need some prefix.
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Best Regards,
Valics Lehel
http://www.grafxsoftware.com
bmbdezines
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« Reply #2 on: January 16, 2009, 01:08:31 AM »
Who is your hosting provider?
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bmbdezines. com
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