I didn't quite understand what you were suggesting Spenser until just now. I thought you were telling us to grab a copy of the image code from www. helpcenterlive. com/index
However, if you go to your OWN HCL website, i. e. ww. MyOwnWebSite. dom/support
The on-line icon works correctly - just view source and copy that section of code and paste it into whichever page you would like the icon to be displayed.
ALSO!! For those of us where are having problems with "IMAGE CODE" generation problems, this is a good temp work around.
Thanks for the suggestion Spenser, it just took me a bit to catch on!