I am not used to setting up HCL without an auto installer. I did my best on understanding the answers to the fields in setup. I have verified the chmod of 777 and I am sure of the username password, just not sure on the database name. I named it helpcenter but not sure if I am supposed to add the jkc1211_ or if it stay hcl_ then I fried out... LOL. I was sure I had it figured out until I deleted the setup folder and this is the error when I go to the website/hcl/ directory.
Not sure which way to proceed? Below the error is the config.php content that I tried to fix.
*********** Error at
http://www.domain.com/hcl/ *********
Warning: includer(/home/jkc1211/public_html/hcl/class/../config.php) [function.includer]: failed to open stream: No such file or directory in /home/jkc1211/public_html/hcl/class/include.php on line 90
Warning: includer() [function.include]: Failed opening '/home/jkc1211/public_html/hcl/class/../config.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/jkc1211/public_html/hcl/class/include.php on line 90
Warning: includer(/home/jkc1211/public_html/hcl/class/../lang/.php) [function.includer]: failed to open stream: No such file or directory in /home/jkc1211/public_html/hcl/class/include.php on line 118
Warning: includer() [function.include]: Failed opening '/home/jkc1211/public_html/hcl/class/../lang/.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/jkc1211/public_html/hcl/class/include.php on line 118
Notice: Undefined index: host in /home/jkc1211/public_html/hcl/class/database.php on line 48
Notice: Undefined index: username in /home/jkc1211/public_html/hcl/class/database.php on line 48
Notice: Undefined index: password in /home/jkc1211/public_html/hcl/class/database.php on line 48
Warning: mysql_connect() [function.mysql-connect]: Access denied for user 'nobody'@'localhost' (using password: NO) in /home/jkc1211/public_html/hcl/class/database.php on line 48
Access denied for user 'nobody'@'localhost' (using password: NO)
********** config.php info **************
// Database info
// Your database DNS host name, usually localhost
$conf['host'] = 'localhost';
// The name of the database that contains/will contain the HCL
// tables.
$conf['database'] = 'jkc1211_helpcenter';
// The username used to access the database.
$conf['username'] = 'hcltech';
// The password for this username
$conf['password'] = '******';
// You may want to make the tables have a prefix if it is a shared database
$conf['prefix'] = '';
// The length of time in seconds that the database cache will be kept
$conf['expire'] = 86400; //24 hours
// Installation info
// If you have safe_mode set to 'on' in your php.ini, change this to true
$conf['safe_mode'] = false;
// The URL where HCL is installed
$conf['url'] = '
https://online.impulseconnect.com/hcl'; // Monitor visitor activity as well as chats in the request monitor
$conf['monitor_traffic'] = true;
// The polling method you wish to use
$conf['poll'] = 'load_balanced';
// Block IP's from starting a chat - comma separated list.
$conf['block'] = '0.0.0.0, 255.255.255.255';
// Allow booting of operators
$conf['boot_client'] = true;
// Allow operators to delete transcripts
$conf['opdelete']=true;
// Place in demo mode, system will constantly set the admin user and password to admin/admin
// Don't be stupid and do this on a production system, it's simply to allow testing without
// having some smuck lock you out
//$conf['demomode']=true;
// Regional info
// The language you wish to use
$conf['lang'] = 'english';
// Time offset from GMT
$conf['offset'] = -5;
