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Author Topic: Sound Problem - Another possible solution  (Read 4570 times)
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« on: December 21, 2007, 03:53:24 AM »

Many people have reported sound problems and some have posted a solution.  For some that solution may have worked but for others it did not.

Here's how I solved the problem.

open mysql db and type the following command:

UPDATE operators SET sounds = '1';

Apparently during the creation of the database and/or operators, the default is to disable the sounds.  All of them had a 0 in that field.  After updating that, sounds worked perfectly...

Peter Elsner
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« Reply #1 on: December 27, 2007, 09:27:11 PM »

Hmm, they should default the otherway.  I'll have to do some checking and try and track that one down.  Thanks for the good eye.

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« Reply #2 on: January 02, 2009, 04:41:17 PM »

I have the same problem, no sound on operator side when a chat is requested.   Also the tray is not blinking. 

LATER EDIT: From WinApp, must be deactivate and then reactivate the Alert on Chat and then also sound off/on.  then will work.
« Last Edit: January 03, 2009, 01:53:57 PM by lvalics » Logged

Best Regards,
Valics Lehel
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