Is there any user documentation? All I can find on the site is the install doc. I think I have everything installed and running, but am not sure how to use the software. I went into system configuration and changed the username and password, setup departments and a couple of operators, assiged them, but I still get the notes saying it looks like its your first time here and it lists all the steps again. What am I doing wrong and how should I proceed? Any comments or links to a detailed install guide would be appreciated.
Where do the operators login? Is there an administrative status screen showing online operators, chat's in session, etc.?

Thanks in advance for any help, Troy

Documentation is fairly well lagging at the moment I'm afraid.  For those so inclined, you may submit book pages on the portal to be included in the documentation.

the last screen is an obsolete one...

and about the second question... yap! Monitor is Live Help...