Help Center Live Community
April 24, 2014, 05:30:52 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News:
 
   Home   Help Search Login Register  
Pages: [1] 2   Go Down
  Print  
Author Topic: installed HCL - why does it always show me as offline?  (Read 17966 times)
badmunchkin
Not too much to say...
*
Offline Offline

Posts: 10


« on: June 17, 2007, 02:34:47 AM »

I installed to http://cuttingedgedesigns.us/HCL
I sign into admin and sign on as an operator but it always says offline in  the directory and no connection is possible - what's wrong?
Logged
HCL Admin
Administrator
HCL Superstar
*****
Offline Offline

Posts: 882


WWW
« Reply #1 on: June 17, 2007, 03:13:24 AM »

Quick question, have you created at least one department and assigned your operators to it?

Logged

how may I help you today?
badmunchkin
Not too much to say...
*
Offline Offline

Posts: 10


« Reply #2 on: June 17, 2007, 07:07:50 AM »

yes I created a dept called customer service - I also created operators - don't know of any certain way to link them together - also wasn't sure what to put for the smtp server?

hostname I put our main website address with no www
port I left as 0???
username I used the username that we use for ftp (was I supposed to use the operator username or my HCL log-in?)
pass I used our ftp log-in too
Logged
HCL Admin
Administrator
HCL Superstar
*****
Offline Offline

Posts: 882


WWW
« Reply #3 on: June 17, 2007, 10:44:01 AM »

Look like you missed a super important step.  Go into system config and click assign, now assign operators to your departments.  This let's you keep people where they do the best.  If no one is assigned a department, you'll never be "on-line".
Logged

how may I help you today?
badmunchkin
Not too much to say...
*
Offline Offline

Posts: 10


« Reply #4 on: June 17, 2007, 05:15:11 PM »

aha, I see now - yes, that's working - BTW what is cobrowse and coForms?  Also is there anyway to only have the Live Chat enabled and disable the Trouble Ticket section of HCL?
Logged
HCL Admin
Administrator
HCL Superstar
*****
Offline Offline

Posts: 882


WWW
« Reply #5 on: June 17, 2007, 05:20:56 PM »

Actually, the next version may not have the trouble tickets pre-installed, and the current version it's probably wise to remove it. 

The best way is to delete the <rootpath>/hcl/modules/osTickets directory.  This will disable it.  In the future there are plans to make it easy to add and remove modules from the config screen, however that wouldn't be until 3.x.x.

I'm probably going to post the new eTickets module for those that wish to have it in a couple of days.
Logged

how may I help you today?
badmunchkin
Not too much to say...
*
Offline Offline

Posts: 10


« Reply #6 on: June 17, 2007, 07:32:50 PM »

ok great - everything's working now except my icons - I tried to upload my own custom icons and they absolutely will not display - now the old icons won't even display either

direct link to icons:



Logged
HCL Admin
Administrator
HCL Superstar
*****
Offline Offline

Posts: 882


WWW
« Reply #7 on: June 17, 2007, 07:36:40 PM »

You uploaded them to a department through the icon screen?
Logged

how may I help you today?
badmunchkin
Not too much to say...
*
Offline Offline

Posts: 10


« Reply #8 on: June 17, 2007, 07:37:28 PM »

yes exactly - they won't upload to either department - now there's just red Xs
Logged
HCL Admin
Administrator
HCL Superstar
*****
Offline Offline

Posts: 882


WWW
« Reply #9 on: June 17, 2007, 07:44:13 PM »

Is this on Unix or Windows. 

if Unix, make sure your permissions are:

drwxrwxrwx   2 webusr webusr  4096 Jun 14 21:17 icons

Set your permissions chmod 777 (User read write execute, group read write execute, other read write execute)

On windows, ensure that the web server has write permissions there.

Sounds like it wasn't able to save the file to the directory.
Logged

how may I help you today?
badmunchkin
Not too much to say...
*
Offline Offline

Posts: 10


« Reply #10 on: June 17, 2007, 07:47:48 PM »

I'm on windows - my hosting is Linux (lunarpages) and you just went over my head - I don't have the slightest idea how to do that
Logged
HCL Admin
Administrator
HCL Superstar
*****
Offline Offline

Posts: 882


WWW
« Reply #11 on: June 17, 2007, 07:55:46 PM »

Most FTP programs have a function to change permissions on a file or directory.  Just FTP in to your HCL directory, and usually you can right click the file and set permissions (some call it chmod)
Logged

how may I help you today?
badmunchkin
Not too much to say...
*
Offline Offline

Posts: 10


« Reply #12 on: June 17, 2007, 08:02:21 PM »

everything was already set to write - do I need to edit the code of one of the php files to point to the correct url or something?
Logged
HCL Admin
Administrator
HCL Superstar
*****
Offline Offline

Posts: 882


WWW
« Reply #13 on: June 17, 2007, 08:05:10 PM »

Hmm, odd, ok, if you right click on the X'd out graphic, and select properties, what URL is the image it's trying to find?
Logged

how may I help you today?
badmunchkin
Not too much to say...
*
Offline Offline

Posts: 10


« Reply #14 on: June 17, 2007, 08:06:49 PM »

it's not pointing to an image - http://cuttingedgedesigns.us/HCL/live/icon.php?status=online&departmentid=1
Logged
Pages: [1] 2   Go Up
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.8 | SMF © 2006-2008, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
Page created in 0.16 seconds with 19 queries.

Google visited last this page April 04, 2014, 02:08:59 PM