you can use either the + or the @ symbols... i tried it both ways at linksky's suggestion prior to signing up here. i just changed it back to the + symbol and removed the smtp username and password, and it still didn't send me anything.

how difficult would it be to add a switch to configuration?

i suppose if worse comes to worst, i could remove the form altogether and just have a link to the message board...

Look in modules/HelpCenter/index.php  Just remove the form out and substitute your link in it's place.

I'm continuing working on this issue, it affects few people, but it's a real pain in the pocket.

Ok, I've been tearing my hair out with the same problem.   The offline form appears to send an email, but it never arrives.   I'm running on a Windows 2003 server with php 5. 2. 25 and mysql 5. 0. 67.   there is a local mail server configured using iis smtp.

I've cranked up the logging and no matter what I set the smtp host to in the department configuration (mine is set to localhost) this same strange entry appears in the mail logs each time:

2008-09-09 22:11:05 203. 23. 246. 3 OutboundConnectionResponse SMTPSVC1 ICO-4702AVIRT - 25 - - 550+This+system+is+configured+to+reject+mail+from+202. 191. 52. 83+[202. 191. 52. 83]+(DNS+reverse+lookup+failed) 0 0 107 0 531 SMTP - - -

It seems the mail is being relayed via another server which makes no sense.

I use other applications on this server which make use of the localhost smtp server so I can't see how it could be an issue with the mail server config.   In php. ini:


It's got me stumped.   Where is the code that tells hcl how to send mail?