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Author Topic: List of fixes for Help Center Live 2  (Read 9511 times)
SpenserJ
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« on: May 12, 2009, 12:45:46 AM »

So, instead of helping each individual person with the same issue over and over, I figure it is easiest if we compile a list of fixes. Hopefully this will be stickied eventually, but until then, feel free to link to it

Known Fixes:

Current Issues:
  • Not connecting in any browser on Mac OS X

If you have any issues, please create a new thread and someone (probably myself) will help you there. If you know of any fixes for the current issues list, post away!

Thanks
Spenser
« Last Edit: July 29, 2009, 05:24:27 PM by SpenserJ » Logged

I am NOT a developer for HelpCenterLive. I am just trying to help out anyone that has issues. If you have a problem, check the list of fixes and then create a new topic
SpenserJ
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Posts: 179

Some helpful guy


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« Reply #1 on: May 13, 2009, 08:30:48 PM »

Here is a compatibility list that daemonkin and I have compiled

Operator
XP - FF3OSX - FF3OSX - Safari 4OSX - Chromium (2.0.181)
ClientXP - ChromeWorksUntestedUntestedUntested
OSX - Safari 3WorksUntestedUntestedUntested
OSX - Safari 4UntestedFails - 1Fails - 2, 5Fails - 5
OSX - FF3UntestedFails - 1Fails - 2, 3, 4Fails - 3, 4
OSX - Chromium (2.0.181)UntestedFails - 1Fails - 2, 3Fails - 5

Issues
  • 1 - Operator window fails to load properly.
  • 2 - Need to refresh the operator window to see chat requests.
  • 3 - Operator does not receive any messages.
  • 4 - Client does not receive any messages.
  • 5 - Client cannot get into a chat after being accepted.

Reworking the issues numbering, added a few more tests. What works and what doesn't?

Operators:
  • Win FF3 works as an operator
  • OSX FF3 doesn't work as an operator
  • OSX Safari 4 doesn't works as an operator
  • OSX Chromium doesn't works as an operator

Clients:
  • Win FF3 works as an client
  • OSX FF3 doesn't work as an client
  • OSX Safari 3 works as an client
  • OSX Safari 4 doesn't works as an client
  • Win Chrome does work as an client
  • OSX Chromium MIGHT work as an client

If you would like to contribute, we have a topic going here where you can post what browsers work and what don't. Please be sure to post both the client and operator browsers (and versions) AND the operating system
« Last Edit: May 13, 2009, 11:47:20 PM by SpenserJ » Logged

I am NOT a developer for HelpCenterLive. I am just trying to help out anyone that has issues. If you have a problem, check the list of fixes and then create a new topic
mjclementz
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« Reply #2 on: September 18, 2009, 12:31:32 AM »

What an impressive list. . .

I'm beginning to see why this poor moderator got disillusioned and hit the road.  I guess at this point I should just pray nothing bad happens since so much has been invested in a system that has been, for all intents and purposes, abandoned.

It seems like such a promising system, though.  You guys should really charge a minimal yearly fee or something to keep yourselves motivated.  I don't know how many people download this thing every year but I have to imagine you could make it worthwhile while severely undercutting LivePerson and the like.  Doing this for free is impractical, to say the least. 
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