I have a problem where I cant get into LIVE CHAT. I have done all the basic stuff Operator, Assignment, Departments, Code in pages, This saga started with the "Header" problem that everyone is having and the extra bit in Config just FYI. Here is my problem and what I have done to troubleshoot it...
I am using the current version of HCL, and I am on a Winodws Server.
1, When I click on live help, the box pops up however it goes into the admin menu in the small box. I am unable to monitor the website or see the life chat screen:
1. downloaded newest Java plug ins, Tested and updated Java on IE7, OPERA, And FIrefox, None of them worked.
2. I reinstalled in new subdomains, I used three different versions, getting the same error.
3. I used each template and tryed new online graphics.
4, I cranked the permissions to full at one point still no screen.
Somone Please help this is killing me!