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Author Topic: Live Help - Always showing Offline  (Read 5825 times)

guideaffiliates

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Live Help - Always showing Offline
« on: October 20, 2007, 01:32:37 AM »

I just recently installed Live Help.  It all looks good so far, except the Live Help.  I am logged in as admin and I have clicked to open Live Help.  It comes up and I show as Online and Sound On, etc.  However, when I go to the main help center page it shows that Live Help is Offline.  Never shows me as Online and always gives this message when clicked on - Unfortunately there are no operators available to assist you at the moment. Please submit your query using our trouble ticket system.

Any suggestions?

Thanks!
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guideaffiliates

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Re: Live Help - Always showing Offline
« Reply #1 on: October 20, 2007, 01:53:48 AM »

Nevermind... Figured it out.  Thanks.
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HCL Admin

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Re: Live Help - Always showing Offline
« Reply #2 on: October 22, 2007, 07:25:12 PM »

Just curious, what fixed it for you.  If it's something new, it may help someone else down the line. :)
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victor

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Re: Live Help - Always showing Offline
« Reply #3 on: November 05, 2007, 07:56:18 AM »

I think he forgot to create departments

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Re: Live Help - Always showing Offline
« Reply #4 on: November 08, 2007, 10:38:39 AM »

I've never done that....  ::)  Ok, maybe only a few dozen times...  :D
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