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Author Topic: live support is always offline  (Read 6810 times)
DowNlOaD_
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« on: December 25, 2009, 07:03:14 PM »

hi, i have a problem

i have installed HelpCenterLive with AutoInstaller at serverFFS. com

and i logged as admin and i can't connect as a operator, i mean i don't know how to it

live support is always offline ;/

can someone tell me how to turn it on

it would be helpfull for me

my website: www. gta-u. net/help
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lamies
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« Reply #1 on: April 06, 2010, 09:06:01 PM »

Hello.  A user in the forum say this:

Hello. 

Just work on Internet Explorer.    Please install ActiveX. 

I have replaced in hcl/class/js/aardvark.  php

Code:

this.   fallback = false;

to

Code:

if (navigator.   appName == 'Microsoft Internet Explorer') {
       this.   fallback = false;
} else {
          this.   fallback = true;
}


to fix firefox issue and keep default setting for IE.      Also, now helpcenterlive works fine in Opera browser too.   
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