Logged admin expire to fast

4GoodSolutions

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« on: December 10, 2007, 03:24:48 PM »

Hi,

I have noticed that when I login to system as admin so that I can accept chat requests, if no chat sessions is initiated for 10 minutes - chat windows shows offline when clicking on it.

Any idea why? Very annoying.

Regards.


« Last Edit: December 11, 2007, 02:03:22 PM by 4GoodSolutions »	Logged

victor

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Re: Logged admin expire to fast

« Reply #1 on: December 11, 2007, 03:41:38 PM »

try changing the config.php file:

// The number of seconds the operator can remain idle until
// their status changes to offline
$conf['live_timeout'] = '40';


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Victor Pereyra

4GoodSolutions

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Re: Logged admin expire to fast

« Reply #2 on: December 12, 2007, 05:59:23 PM »

Quote from: victor on December 11, 2007, 03:41:38 PM

try changing the config.php file:

// The number of seconds the operator can remain idle until
// their status changes to offline
$conf['live_timeout'] = '40';

OK, this problems happens BEFORE any chat session is initiated. Will this help?

Regards.


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victor

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Posts: 266

Re: Logged admin expire to fast

« Reply #3 on: December 13, 2007, 04:32:04 AM »

I know, because if the problem happens AFTER any chat session is initiated you must config this:

// The number of seconds until the chat session times out
$conf['chat_timeout'] = '60';


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Victor Pereyra

HCL Admin

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Posts: 882

Re: Logged admin expire to fast

« Reply #4 on: December 27, 2007, 09:20:12 PM »

Thank GOD that those configs are going away soon. Then we can language them and everything else.


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