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Author Topic: Logged admin expire to fast  (Read 5455 times)
4GoodSolutions
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« on: December 10, 2007, 03:24:48 PM »

Hi,

I have noticed that when I login to system as admin so that I can accept chat requests, if no chat sessions is initiated for 10 minutes - chat windows shows offline when clicking on it.

Any idea why? Very annoying.

Regards.
« Last Edit: December 11, 2007, 02:03:22 PM by 4GoodSolutions » Logged
victor
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« Reply #1 on: December 11, 2007, 03:41:38 PM »

try changing the config.php file:

        // The number of seconds the operator can remain idle until
        // their status changes to offline
        $conf['live_timeout'] = '40';
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4GoodSolutions
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« Reply #2 on: December 12, 2007, 05:59:23 PM »

try changing the config.php file:

        // The number of seconds the operator can remain idle until
        // their status changes to offline
        $conf['live_timeout'] = '40';


OK, this problems happens BEFORE any chat session is initiated. Will this help?

Regards.
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victor
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« Reply #3 on: December 13, 2007, 04:32:04 AM »

I know, because if the problem happens AFTER any chat session is initiated you must config this:

        // The number of seconds until the chat session times out
        $conf['chat_timeout'] = '60';
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HCL Admin
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« Reply #4 on: December 27, 2007, 09:20:12 PM »

Thank GOD that those configs are going away soon.  Then we can language them and everything else. Smiley
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