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Chat transcript times
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Topic: Chat transcript times (Read 2285 times)
BrianP
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Posts: 30
Chat transcript times
«
on:
April 02, 2009, 05:09:26 PM »
anyone understand how the time stamps are put in the transcripts? I have an transcript in the database:
mysql> select id, timestamp, FROM_UNIXTIME(timestamp) from hcl_transcripts where id = 40;
+----+------------+--------------------------+
| id | timestamp | FROM_UNIXTIME(timestamp) |
+----+------------+--------------------------+
| 40 | 1238528629 | 2009-03-31 14:43:49 |
+----+------------+--------------------------+
1 row in set (0. 00 sec)
This time matches the time I actually did this chat test. But if I look at the transcript list for my operator, it shows a different time:
16:09:37 Fri 16th January 2009 - XXXX. XXXX. XXXX
And if I look at the transcript itself, I see the wrong times:
Time: 19:43:49 Tue 31st March 2009
(19:43:19) Brian: randy hi there
(19:43:49) Brian: Pushed Page: hxxp: google. com
I am assuming I have a timezone issue. I see in docs/CHANGE_LOG. txt
- Added timezone offsets
but I don't see anything about how to configure them. Any ideas? (Make is worse, I have 5 time zones I have to deal with based on my departments).
- brian
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BrianP
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Posts: 30
Re: Chat transcript times
«
Reply #1 on:
April 02, 2009, 06:43:52 PM »
Okay, I just found
// Time offset from GMT
$conf['offset'] = -5;
in config. php.
Any idea if there is an easy way to change it based on department? Any chance that is part of v3?
- brian
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