I just try so many ways, but when the client enter just see live help offline, I try many solutions in this forum, for example:
hxxp: www.  helpcenterlive.  com/smf/installation_help_software_support/status_offline_even_when_im_online-t560.  0.  htm

but anything work, I see other people with my problem in this forum and without resolution, I see that program is powerfull, and i excpect the helpers help me and other peoples in the same case,

thanks for your atention

gleyson