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Author Topic: Monitor not tracking all pages a visitor passes through  (Read 2998 times)
AndyR
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Posts: 8


« on: August 01, 2008, 12:44:25 PM »

Hi

Any ideas where to start looking into this?

The monitor window doesn't update as a visitor moves from page to page.   .   .    but only on a couple of specific pages.   All other pages are tracked correctly. 

The pages in question already have other php routines included in them to build dynamic page content from a database.  

I have tried putting invisible, text only and the graphic code on these pages but my system refuses to track them.    Looking into it more closely, I see Firebug is reporting the following with a large red cross next to this URL:

The module that Firebug identifies is hxxp: www.   fabhomesinthesun.   com/hcl/class/js/include.   php?live&text - line 163

The final chunk of code in that module starting at line 158 is:

if (isset($_GET['chat'])) {
        $type = 'chat';
        if ($misc_flag !== true) {
            include_once('misc.   php');
            $misc_flag = true;
        }
        if ($xmlhttprequest_flag !== true) {
            include_once('xmlhttprequest.   php');
            $xmlhttprequest_flag = true;
        }
        if ($aardvark_flag !== true) {
            include_once('aardvark.   php');
            $aardvark_flag = true;
        }
        if ($chat_flag !== true) {
            include_once('chat.   php');
            $chat_flag = true;
        }
    }
?>

//-->

. . . . . . . . . . . . . . . . . . . . . . .   MY NOTE  - END OF SOURCE CODE   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

hxxp: www.   fabhomesinthesun.   com/hcl/live/response.   php?aardvark_cobrowse=&aardvark_live=&aardvark_departmentid=&aardvark_page=http%3A//www.   fabhomesinthesun.   com/countries/cape-verde/property-summary.   html%3F&aardvark_refurl=&aardvark_useragent=Netscape%20-%20Mozilla/5.   0%20%28Windows%3B%20U%3B%20Windows%20NT%205.   1%3B%20en-GB%3B%20rv%3A1.   8.   1.   16%29%20Gecko/20080702%20Firefox/2.   0.   0.   16&aardvark_time=1217588462421&aardvark_footprint=&aardvark_domain=www.   fabhomesinthesun.   com

Params

aardvark_cobrowse   
aardvark_departmentid   
aardvark_domain   www.   fabhomesinthesun.   com
aardvark_footprint   
aardvark_live   
aardvark_page   hxxp: www.   fabhomesinthesun.   com/countries/cape-verde/property-summary.   html?
aardvark_refurl   
aardvark_time   1217588462421
aardvark_useragent   Netscape - Mozilla/5.   0 (Windows; U; Windows NT 5.   1; en-GB; rv:1.   8.   1.   16) Gecko/20080702 Firefox/2.   0.   0.   16

Headers
Response Headers
Date   Fri, 01 Aug 2008 11:01:03 GMT
Server   Apache/1.   3.   41 (Unix) mod_auth_passthrough/1.   8 mod_log_bytes/1.   2 mod_bwlimited/1.   4 FrontPage/5.   0.   2.   2635 mod_ssl/2.   8.   31 OpenSSL/0.   9.   7a
Connection   close
Transfer-Encoding   chunked
Content-Type   text/html; charset=iso-8859-1
Request Headers
Host   www.   fabhomesinthesun.   com
User-Agent   Mozilla/5.   0 (Windows; U; Windows NT 5.   1; en-GB; rv:1.   8.   1.   16) Gecko/20080702 Firefox/2.   0.   0.   16
Accept   text/xml,application/xml,application/xhtml+xml,text/html;q=0.   9,text/plain;q=0.   8,image/png,*/*;q=0.   5
Accept-Language   en-gb,en-us;q=0.   5
Accept-Encoding   gzip,deflate
Accept-Charset   ISO-8859-1,utf-8;q=0.   7,*;q=0.   7
Keep-Alive   300
Connection   keep-alive
Referer   hxxp: www.   fabhomesinthesun.   com/countries/cape-verde/property-summary.   html?
Cookie   __utmb=71751044.   2.   10.   1217587081; __utma=71751044.   4083812620776686600.   1217348060.   1217585945.   1217587081.   13; __utmz=71751044.   1217348060.   1.   1.   utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); PHPSESSID=1b269b60efb4b8ba4dd4159a2dcb57e8; hcl_chatid=10; hcl_nick=yy; aardvark_live_10=%7Conline%7C; countryIdCookie=37; currentPageCookie=1; sortResultsCookie=price_ASC; __utmc=71751044

Response

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.   0//EN">

<HTML><HEAD>

<TITLE>503 Service Temporarily Unavailable</TITLE>

</HEAD><BODY>

<H1>Service Temporarily Unavailable</H1>

The server is temporarily unable to service your

request due to maintenance downtime or capacity

problems.    Please try again later.  

<HR>

<ADDRESS>Apache/1.   3.   41 Server at www.   fabhomesinthesun.   com Port 80</ADDRESS>

</BODY></HTML>

The code in the html is as follows:

<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live.    All Rights Reserved -->
   <div id="div_initiate" style="position:absolute; z-index:1; top: 40%; left:40%; visibility: hidden;"><a href="javascript:Live.   initiate_accept();"><img src="hxxp: www.   fabhomesinthesun.   com/hcl/templates/Bliss/images/initiate.   gif" border="0"></a><br>
     <a href="javascript:Live.   initiate_decline();"><img src="hxxp: www.   fabhomesinthesun.   com/hcl/templates/Bliss/images/initiate_close.   gif" border="0"></a></div>
   <script type="text/javascript" language="javascript" src="hxxp: www.   fabhomesinthesun.   com/hcl/class/js/include.   php?live&text&cobrowse"></script>
   <!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live.    All Rights Reserved -->

Tried the above code without the cobrowse option, too but get the exact same result - nothing tracked.  

Any help gratefully received

Thanks in advance

Andy

« Last Edit: August 01, 2008, 12:50:58 PM by AndyR » Logged
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