Declining a chat

BrianP

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« on: May 18, 2009, 08:49:46 PM »

If I have multiple operators defined for a department, and the first operator declines a chat, should it move to the next operator or just kill the chat request? I expected it to move to the next operator, but it killed the request instead. . . .

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SpenserJ

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Re: Declining a chat

« Reply #1 on: May 19, 2009, 01:29:01 AM »

I would expect it to move to the next operator, but because of how the current release is coded, it just cancels the chat right away. Please edit your previous topic/post next time Wink

Spenser


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BrianP

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Re: Declining a chat

« Reply #2 on: May 19, 2009, 02:26:27 PM »

Quote from: SpenserJ on May 19, 2009, 01:29:01 AM

Please edit your previous topic/post next time Wink

I figured this was a different problem than the multiple operator accepting the same chat, which is why I posted separately. <shrug>

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SpenserJ

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Re: Declining a chat

« Reply #3 on: May 19, 2009, 08:11:05 PM »

I guess so, and in some ways it relates, but some ways it doesn't... Personally I like to keep all issues (even if they are unrelated) in one topic, as it simplifies replying to them, but that is fine. Sorry about that!

Spenser


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BrianP

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Re: Declining a chat

« Reply #4 on: May 27, 2009, 02:12:10 PM »

Quote from: SpenserJ on May 19, 2009, 01:29:01 AM

I would expect it to move to the next operator, but because of how the current release is coded, it just cancels the chat right away.

So, I am not sure what happened, but it is now moving to the next operator when I hit decline. Perhaps the changes I made to http://www.helpcenterlive.com/smf/multiple_operators_starting_same_chat-t984.0.html fixed this? Or I just screwed up my testing. Either way, it does move to the next operator like I expected.

- brian


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