I was wanting to know how exactly you use the CoBrowse and CoForm features? I have setup several different tracking points and Live Support links that all have CoBrowse enabled in various places on our website, but cannot find out how to actually activate this feature.
Now, I don't know if I'm just totally missing something, or misunderstanding what CoBrowse and CoForm means, but my idea is that it means you can 'see' where a user is browsing, watch them entering forms and fill out forms when they are stuck. However, I can't seem to find any buttons, links or anything that allow me to activate a CoBrowse session - i.e. I don't know how to get into the area of HCL that allows me to see the clients web browser. Do I need a plugin for this?
We are running 2.1.5 with a customized version of the "G" theme (no core code edits, just images and formatting).
Your help would be appreciated