I have a fresh install of HCL. Latest version 2.1.5. Everything went well, conf. file is set correctly, I think. database installed without issue. I can monitor site, but can not initiate or receive chats. Whenever attempted, it just refreshes back to "Must choose a nick name" and I see http://www.mysite.com/hcl/live/main.php?retry
at the top of the window. And if I try to initiate chat , I get the new window with the initiate button, but when clicked, nothing happens. Also note that if a support ticket is entered, it goes to the "email sent" page, but I never receive an email.
I have noted that some information is being captured in the database, such as number of traffic, and info, but nothing related to communication...
I tried with firefox and ie7...
Any help would be greatly appreciated.