Hi there, I am a new user of help centre live and I'm looking forward to getting started. Problem is, I have the same issue as posed here. I can't seem to get the chat icon to show as online, even though i am logged in and it's telling me there is someone on my website.
When I set the system up the end step was to click on "launch request monitor" when exiting system configuration. I can't find any button, menu, icon which says launch request monitor.
Did anyone get a resolution to this issue yet?
Andy (non techy, non clever, non patient