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Help Center Live Community > Support > Installation Help & Software Support (Moderators: HCL Admin, SpenserJ) > Operator message not sending to user
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Author Topic: Operator message not sending to user  (Read 4300 times)
lukeslytalker
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« on: June 03, 2009, 07:57:59 PM »
I feel like I'm pretty close.  I get the notification.  The sounds are working.  The username is sent.  I can accept the chat, but when I try to send a message nothing happens on the user side.  It's not sending a message.  All it says on the user side is, Please wait while we connect to you.       

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« Last Edit: June 03, 2009, 08:04:23 PM by lukeslytalker » Logged
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SpenserJ
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« Reply #1 on: June 03, 2009, 08:35:20 PM »
What operating system and browsers are you using for both client and operator?

Spenser
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lukeslytalker
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« Reply #2 on: June 04, 2009, 07:00:40 PM »
I'm running Win XP and have tried it in Firefox, IE & Google Chrome. 

Maybe I should explain my problem a little better.  I'm seeing the request to connect on my side and I can accept the user into chat, but when I send a message to the user nothing happens.  It still says, "Please wait while we connect you ".
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SpenserJ
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« Reply #3 on: June 04, 2009, 09:03:02 PM »
Is the user using the same operating system and browser (is it a real user? or are you testing things still?). And have you applied the firefox patch?

Spenser
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lukeslytalker
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« Reply #4 on: June 04, 2009, 09:37:47 PM »
The user is a guy in the office next to mine.  He's running XP as well and we've both tried IE, FF & Google Chrome.  And yes I did install the Firefox patch.
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lukeslytalker
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« Reply #5 on: June 05, 2009, 03:23:04 PM »
 :) WooHoo!!! Got it working.  I completely reinstalled HCL and updated the Firefox fix again.  I must've missed something along the way because it's running like a champ now! Cool script.  I'm going to have to get this running on some of my other sites now.
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« Reply #6 on: June 05, 2009, 08:13:15 PM »
Good to hear. Sometimes a reinstall is the best option. One wrong key and it can break everything Tongue
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lukeslytalker
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« Reply #7 on: June 05, 2009, 09:30:50 PM »
Yeah I'm sure it was just something simple that got over looked.  Works great! Now I just need to do some multi- user testing.  Interested to see how well this works with multiple operators and users.
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