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Help Center Live Community > Support > Daily Operations (Moderator: HCL Admin) > operators not logged in
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Author Topic: operators not logged in  (Read 8328 times)
sxvipers
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« on: March 01, 2008, 07:20:47 PM »
Even after logging in to my /hcl/admin , all the operators are still "not logged in".  Even the name I log in under says "not logged in".  I'm assuming this could be related to the reason the text link always says "Live Support - Offline"?
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victor
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« Reply #1 on: March 07, 2008, 04:34:34 AM »
did it happen also with the admin user?
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Victor Pereyra
sxvipers
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« Reply #2 on: March 07, 2008, 04:58:44 AM »
Quote from: victor on March 07, 2008, 04:34:34 AM
did it happen also with the admin user?

Yes. It happened with all users.
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victor
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« Reply #3 on: March 08, 2008, 06:46:00 AM »
try reinstalling the software manually, and double check the folder permissions.  Also check if you have Java installed
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Victor Pereyra
naturalangle
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« Reply #4 on: March 18, 2008, 01:02:00 AM »
I have the same issue, and I have no idea whats wrong.
Should I uninstall everything even the Mysql databases?
Its very frustrating; does the config.php file need to be set to 777 even after install?
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naturalangle
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« Reply #5 on: March 19, 2008, 02:46:20 AM »
Im still trying to get it to work with no avail
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Monty
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« Reply #6 on: June 02, 2008, 10:12:36 PM »
I have the same issue.

Has anyone found a solution?
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Monty
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« Reply #7 on: June 03, 2008, 05:07:56 PM »
Quote from: naturalangle link=topic=428. msg2339#msg2339 date=1205891180
Im still trying to get it to work with no avail

Fear not, naturalangle.   I've found the solution!

As you know from my earlier post in this thread, I had the same issue as you.   While looking through the config. php file, I noticed the operator timeout is set to 40 seconds.   I changed it to a couple of hours and now all operators are seen as online in both admin AND on the websites.

Yay!

Really hope this helps you.
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infomantra
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« Reply #8 on: July 25, 2008, 05:00:15 AM »
Thanks for the pointer Monty.

Was having the same problem, but with your solution it's resolved and i'm on my way now.
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