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Title: Operator message not sending to user Post by: lukeslytalker on June 03, 2009, 07:57:59 PM I feel like I'm pretty close. I get the notification. The sounds are working. The username is sent. I can accept the chat, but when I try to send a message nothing happens on the user side. It's not sending a message. All it says on the user side is, Please wait while we connect to you.
For some reason I was unable to post this image. hxxp: www. cditech. com/images/test. png Title: Re: Operator message not sending to user Post by: SpenserJ on June 03, 2009, 08:35:20 PM What operating system and browsers are you using for both client and operator?
Spenser Title: Re: Operator message not sending to user Post by: lukeslytalker on June 04, 2009, 07:00:40 PM I'm running Win XP and have tried it in Firefox, IE & Google Chrome.
Maybe I should explain my problem a little better. I'm seeing the request to connect on my side and I can accept the user into chat, but when I send a message to the user nothing happens. It still says, "Please wait while we connect you ". Title: Re: Operator message not sending to user Post by: SpenserJ on June 04, 2009, 09:03:02 PM Is the user using the same operating system and browser (is it a real user? or are you testing things still?). And have you applied the firefox patch?
Spenser Title: Re: Operator message not sending to user Post by: lukeslytalker on June 04, 2009, 09:37:47 PM The user is a guy in the office next to mine. He's running XP as well and we've both tried IE, FF & Google Chrome. And yes I did install the Firefox patch.
Title: Re: Operator message not sending to user Post by: lukeslytalker on June 05, 2009, 03:23:04 PM :) WooHoo!!! Got it working. I completely reinstalled HCL and updated the Firefox fix again. I must've missed something along the way because it's running like a champ now! Cool script. I'm going to have to get this running on some of my other sites now.
Title: Re: Operator message not sending to user Post by: SpenserJ on June 05, 2009, 08:13:15 PM Good to hear. Sometimes a reinstall is the best option. One wrong key and it can break everything :P
Title: Re: Operator message not sending to user Post by: lukeslytalker on June 05, 2009, 09:30:50 PM Yeah I'm sure it was just something simple that got over looked. Works great! Now I just need to do some multi- user testing. Interested to see how well this works with multiple operators and users.
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