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Support => Installation Help & Software Support => Topic started by: tbales on June 13, 2009, 06:36:20 AM



Title: image code errors
Post by: tbales on June 13, 2009, 06:36:20 AM
im using Help Center Live 2. 1. 7 and browsers IE8 and Firefox.  ive successfuly installed the HCL software but when i got to post the image code (provided in the generate code section) om my webpage and open "Live Help" and ensure im set to "[online]" my image does not change to Online and it doesnt allow users to use the live support chat feature.

the image code im using is. . .
Code:
<!-- BEGIN Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->
<div id="div_initiate" style="position:absolute; z-index:1; top: 40%; left:40%; visibility: hidden;"><a href="javascript:Live.initiate_accept();"><img src="http://mafiarecon.com/help_center_live/templates/Bliss/images/initiate.gif" border="0"></a><br><a href="javascript:Live.initiate_decline();"><img src="http://mafiarecon.com/help_center_live/templates/Bliss/images/initiate_close.gif" border="0"></a></div>
<script type="text/javascript" language="javascript" src="http://mafiarecon.com/help_center_live/class/js/include.php?live&cobrowse"></script>
<!-- END Help Center Live Code, Copyright (c) 2005 Help Center Live. All Rights Reserved -->


Title: Re: image code errors
Post by: tbales on June 13, 2009, 06:58:20 AM
correction, this error only happens to firefox users


Title: Re: image code errors
Post by: SpenserJ on June 13, 2009, 09:23:29 AM
I would recommend attempting to use a different image code. I am not exactly sure which ones work properly, but from my understanding quite a few of them are broken. Your best chance would be copying the code on the hcl/index.php page

Spenser


Title: Re: image code errors
Post by: steve.davis on January 17, 2010, 05:02:52 AM
I didn't quite understand what you were suggesting Spenser until just now.   I thought you were telling us to grab a copy of the image code from www. helpcenterlive. com/index

However, if you go to your OWN HCL website, i. e.  ww. MyOwnWebSite. dom/support

The on-line icon works correctly - just view source and copy that section of code and paste it into whichever page you would like the icon to be displayed.

ALSO!!  For those of us where are having problems with "IMAGE CODE" generation problems, this is a good temp work around.

Thanks for the suggestion Spenser, it just took me a bit to catch on!  ;D